JobLogic Case Studies

With over 2000 JobLogic users in the UK, our service management software is fast becoming the industry standard.

To understand how JobLogic will benefit your business, we have provided some case studies to show how our clients are using the service management system.

Ashley & McDonough: Case Study

 

“JobLogic has completely streamlined our operation and increased our efficiency”

Mike Ashley (Managing Director)

Ashley & McDonough (Huyton) Ltd specialises in central heating repairs, installation & maintenance and is one of the leading mechanical services companies in the North West

Originally formed in 1959 by Mr. W. Ashley, Ashley & McDonough is a family company with almost 50 years experience, with a total of 50 employees, 40 of them being fitting and service employees.

Managing Director of Ashley & McDonough, Mike Ashley commented on the impact JobLogic has had on their operation

“Since implementing JobLogic in 2005 the system has completely streamlined our operation and increased our efficiency. It allows us to maintain tight control over our workload, so we can maximise our engineer’s potential, minimise downtime and subsequently improve both our cash-flow and our client’s perception of the service we provide”

Ashley & Mcdonough then took the decision to go with PDALogic

The Academy of Plumbing: Case Study

The Academy of Plumbing is a leading plumbing, drainage and heating contractor servicing the greater London area. Established in business for 30 years and providing a first class emergency call out service to hundreds of customers per week, Academy have set high standards of customer service to maintain. After a rapid period of growth during the early part of the decade, Academy realised that their information systems would need to be enhanced in order to retain control over the flow of jobs and related paperwork.

The implementation of the JobLogic service management system streamlined the operation from initial enquiry and call logging, through to engineer scheduling, job costing and sales invoicing.

Terry Rayner, Managing Director of Academy commented: "The problem we faced in being one of the Capital's leading plumbing & heating contractors was that we could not afford to let our high standard of customer service slip by the potential disruption of implementing a management software system. With the expertise and support that JobLogic provided, this never became an issue. The system has ensured that all jobs are tracked from enquiry through to invoice."

At the start of 2007, Academy took the decision to go mobile and implemented PDALogic.

Deba UK Ltd: Case Study

Deba UK Ltd. was formed by the merger of Test Water Ltd. and Deba Cooling Towers Ltd, an engineering company on the 1st September 2006. Today Deba UK is the only company in the south of England to provide cooling tower engineering and environmental services under one roof. In October 2006 Mike Platt (Managing Director) of Deba UK evaluated the benefits of implementing a Service Management System. The company was growing rapidly and it was realised that a dedicated system was required to manage the influx of service contracts and their associated administration. JobLogic from Tracer Management System Ltd was identified as a perfect fit for the business. The suite of modules allows Deba UK to manage the workflow from creation of new customers and enquiries through to service contracts, reactive maintenance, sales invoicing and purchase ordering. The link to Sage Line 50 provides a seamless bridge between operations and accounts ensuring that data does not have to be re-keyed. Mike Platt explains "JobLogic was the ideal choice as it was priced sensibly to meet our budget but was also powerful enough to cope with the demands of our busy service contract operation."

After meeting the requirements of the back-office, Deba UK turned their attention to making improvements out in the field. Mike Platt commented, 'whilst JobLogic had dramatically improved the administration of the business in our Wokingham Headquarters, our field engineers were still collating paper job sheets and certificates which was both time consuming and costly.' Deba UK Office Manager Jacqui van der Brugge was tasked with organising a trial of PDALogic, the mobile engineer application from Tracer Management Systems Ltd. PDALogic is an off-the-shelf field worker software application designed for hand-held computers or PDAs (personal digital assistants) James Whatmore, Sales Director for Tracer explains, 'Deba UK were ideal candidates for the PDALogic system as their engineers complete multiple jobs each day and are required to collate paperwork for each job including important certification with client signatures.

Tracer and Deba UK collaborated to specify the design of both a Microbiological Sample Report and an Engineers' Work Report. After a successful trial period of four weeks Deba UK decided to implement PDALogic across the engineer workforce. Jacqui van der Brugge commented, 'PDALogic has eliminated paperwork from our service operation. Engineers collate all data on their PDA including timesheets and signatures. Our time to invoice has reduced significantly and we can offer our clients electronic documents on demand.'

Today only two years since formation Deba UK are a leading the way in environmental and engineering services in the South East of England. Their partnership with Tracer Management System has enabled them to confidently grow the business and build a strong customer base secure in the knowledge that they can deliver to meet and exceed client expectations.